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OCS Support Technician (French)

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JOB DESCRIPTION

As part of the Customer Suppot Department of Generix Group, you will be involved in a team working on two different shifts between 8am and 7pm (Monday to Friday).

 

MAIN RESPONSIBILITIES

- Creation and processing of customer requests;

- Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);

- Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers;

- Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution;

- Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services;

- Understand and apply procedures and instructions.

 

EXPERIENCE REQUIREMENTS

- Degree in Software Engineering, Information Technology, Mathematics or similar;

- Knowledge of SQL is required;

- Knowledge of Windows and Linux Operating Systems;

- Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus;

- Prerequisites: analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer.

- Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures;

- Fluency in French is mandatory;

- Good level of English would be a plus. Basic level is mandatory.

 

OFFER

- Attractive wages and benefits;

- Excellent work conditions and environment (Centro Empresarial Lionesa).

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SQL
Linux
Windows
Analytical Skills
Management
Communication
Network Protocols

Localidade:Porto
Contrato:Desconhecido
Tipo:Full-Time
Categoria:Sistemas de informação
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Empresa

Generix Group

Generix Group


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