As Customer Support Agent you're responsible to ensure customer satisfaction by answering product and service questions and investigate, report and solve technical problem and issues occuring within the platform. In addition your're responsible to attract potential customers by engaging users, detecting opportunities and explaining feartures during their on-boarding/trial period. On top of that you'll maintain and manage the help center articles, tutorials and how to guides.
We work with hundreds of agencies and advertisers. As Customer Support Agent it's your job to act as an extention to the product and sales team. You are always ready to help customers and provide the best possible solutions. You are the ambasador of the product and the first line repsentative for all our customers.
Top skills & proficiencies:
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