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Customer Support Agent

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As Customer Support Agent you're responsible to ensure customer satisfaction by answering product and service questions and investigate, report and solve technical problem and issues occuring within the platform. In addition your're responsible to attract potential customers by engaging users, detecting opportunities and explaining feartures during their on-boarding/trial period. On top of that you'll maintain and manage the help center articles, tutorials and how to guides. 

We work with hundreds of agencies and advertisers. As Customer Support Agent it's your job to act as an extention to the product and sales team. You are always ready to help customers and provide the best possible solutions. You are the ambasador of the product and the first line repsentative for all our customers. 

Main requirements

  • Proven customer support experience in a SaaS enviroment
  • Track record of over-achieving quota
  • Strong communication skill  (technical and non technical)
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time effectively
  • Proven skill in writing help center articles 

Top skills & proficiencies:

  • Product Knowledge 
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Writing Skills 
  • Listening Skills
  • QA Skills (including bug finding and reporting)
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organisational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills
Pixel tracking

Quality Assurance
Customer Support
Problem Solving
Analytical Skills
Customer Insight
Entre € 28,000
e € 35,000

Contrato:Contrato permanente
Categoria:Help desk

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